Studio-M-Design_logo

Terms & Conditions

SHIPPING

Items will be posted after payment is cleared.

For customised laser cut products, items will need to be fully paid for in advance, once artwork proof has been approved and signed off. We will email you a pdf of artwork to be agreed before any laser cutting is undertaken. Please allow 7-10 days delivery time, for personalised products, once proof has been agreed to.

For paper goods, all items are sent Royal Mail First Class and UK delivery is normally within 3 to 5 working days. For orders over £20, we send Royal Mail Special Delivery Guaranteed® to ensure safe & speedy arrival of your item. A signature will be required upon delivery. We will send you a confirmation email once your item has been shipped.

REFUNDS & EXCHANGES

We think you’ll love your Studio-M Design, but if you’re not completely satisfied with your purchase we do offer refunds and exchanges on all products except those that have been customised. For a refund please drop us an email to let us know that you are returning the product then ship the unused item in its original packaging to us at Studio-M Design. It is your responsibility to ensure that the item is returned to us safely and we do not issue refunds until it has arrived back with us. Alternatively, if you would prefer an exchange please email hello@studio-m-design.co.uk and we will be happy to help.

Please note: Goods will only be accepted for return if they are returned within 7 working days of delivery, and you have notified us via email 24 hours after receiving the parcel. The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel using a delivery service that insures the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

COLOUR AND SIZE VARIATIONS

Please take note that all wooden laser cut products are created from responsibly sourced plywood. Due to the nature if this material, colour and surface texture can vary greatly from one piece to the next. Studio-M design will not be held responsible for any differences in colour and surface texture of the plywood, to those seen in product photograph. Due to the heat generated from the laser, it is a common design feature for any 'cut out' areas to have burn marks around the edges and sometimes the presence of a burnt wood smell. These are design traits of most laser cut created products, which we love, but we will do our best to minimise anything that looks unsightly on the design.

We do our best to match the photographs on the website as closely as possible to the product, however due to individual computer monitor settings, colours may vary slightly to the real product.

COPYRIGHT

© All artwork is copyright of Studio-M Design. All rights reserved. You, the purchaser, acknowledge that all copyright and other intellectual property rights in and relating to Studio-M Design products are owned by Emma Goodwin.

Member and advocate of Anti Copyright In Design (ACID).